DETTY SUPPORT

Let’s get the night
back on track.

Choose the closest issue below or email the team. Include the email or phone number on your Detty account and any event or ticket reference.

02

Account access

Sign-in, phone, email, profile or account security help.

Get account help

QUICK ANSWERS

Before you email.

Where is my ticket?

Open Detty, go to Passport, then open the ticket under Next Up or Upcoming. Tickets belong to the account that completed the purchase.

Can I use Detty as a guest?

You can browse events as a guest. Tickets, Plans, messages, follows, highlights and Passport require a registered account so they stay attached to the right person.

How does a table split work?

The host creates the split and shares the eight-character join code. Each person pays their exact share. The table is funded only when every required share is complete.

Who can upload a vibe receipt?

Only an attendee with a door-scanned ticket for that event can publish an event-linked highlight during the eligible post-event window.

How do I list an event?

Create a registered Detty account, open Organizer tools from Profile, and complete the event publisher. A real poster, future date, location and valid access setup are required.

STILL NEED HELP?

Talk to the Detty team.

Email admin@betacarry.com. For payment issues, include the Paystack reference but never send your card number, PIN or one-time password.

Email support